Blameless postmortems
Incident response & learning
Blameless postmortems
A blameless postmortem examines the system conditions that contributed to a failure, and not who made the last change. Record follow-up actions with owners so that the failure does not recur.
Resources
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Atlassian Incident Management HandbookReference · Atlassian · opens in a new tabSRE book: postmortem cultureBook · Google · opens in a new tabHow Complex Systems FailPaper · Richard I. Cook · opens in a new tabThe Field Guide to Understanding 'Human Error' (3rd edition)Book · Sidney Dekker · Amazon affiliate link, opens Amazon in a new tabSite Reliability Engineering (the Google SRE book)Book · Betsy Beyer, Chris Jones, Jennifer Petoff, Niall Richard Murphy · Amazon affiliate link, opens Amazon in a new tab