Ownership & on-call
Incident response & learning
Ownership & on-call
On-call ownership tells responders who can act on a service. Keep escalation paths current and reachable.
Resources
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PagerDuty Incident Response guideReference · PagerDuty · opens in a new tabSRE workbook: on-callBook · Google · opens in a new tabSite Reliability Engineering (the Google SRE book)Book · Betsy Beyer, Chris Jones, Jennifer Petoff, Niall Richard Murphy · Amazon affiliate link, opens Amazon in a new tab