Toil reduction & follow-up
Incident response & learning
Toil reduction & follow-up
Toil is manual, repetitive, automatable work that grows with the service and has no lasting value. Google SRE teams keep toil below 50% of their time. Track recurring tasks and automate the most frequent ones.
Resources
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SRE book: eliminating toilBook · Google · opens in a new tabSite Reliability Engineering (the Google SRE book)Book · Betsy Beyer, Chris Jones, Jennifer Petoff, Niall Richard Murphy · Amazon affiliate link, opens Amazon in a new tab